Support

We’re here to help with your Peko Pal and the Peko Pal app.

Find an answer

The Help & Guide covers setting up and using Peko Pal. Good places to start:

Contact us

Email us at support@pekopal.com. Tell us what happened and, if it's about a Pal, which one. We'll get back to you within one week. Reports of inappropriate content are different: we act on those within 24 hours (see below).

Report something that isn’t right

If a message, picture or family on Peko Pal isn't appropriate for children, tell us. In the Peko Pal app, open a friend or press and hold a message and tap Report. You can also email us at support@pekopal.com.

We review every report within 24 hours. We remove content that breaks our Terms of Use, and we suspend or close the account of anyone who keeps breaking them.

You don't have to wait for us. From the same menu you can block a family: your friendships with them end, and they can't reach your children.

Your account and privacy

Delete your account. In the Peko Pal app, open Account and tap Delete account. See the privacy policy for what is deleted.
Privacy questions. Our privacy policy explains what we collect and why. Write to us at support@pekopal.com to ask what we hold about you or your child, or to have it deleted.